Personalized paintings
Will I receive a preview of my artwork?
Of course! We will send you a preview of your personalized painting so you can be sure that everything is perfect. If you are not satisfied, we will work on it until you are completely satisfied.
How do I take the perfect photo?
A cell phone photo is sufficient to ensure good quality. It is best to photograph your pet in natural light and hold the camera steady. Take a photo of your four-legged friend's face, preferably at eye level so that your pet is clearly recognizable. You can also find more information on the individual products.
Can I change my order later?
As soon as you are happy with the preview, the image goes to the printer. From then on, we cannot change anything.
Do you draw all kinds of animals?
Dog, cat, mouse, ... or horse and hamster - we love them all and bring them into art form!
How can I choose the background of my artwork?
For some styles, you have the choice and can select the background when ordering. For other styles, we will develop it creatively.
What happens if you can't use my photo?
Don't worry, we'll get in touch with you immediately if the photo doesn't fit. Together we'll find the perfect solution for you.
How long does it take to create and deliver the artwork?
It usually only takes a few days for your artwork to reach you. Each piece is designed by hand with software support in 1-2 days. The artwork spends another day in quality assurance and subsequent production. Shipping usually takes 2-3 days. The artwork will be with you just 4-6 working days after ordering.
Can multiple animals or people appear on a single work of art?
More animals or people, more joy! No problem, we will immortalize all your favorites on your work of art.
Can I also receive the artwork with text or name?
Of course! A simple name, a date or a powerful quote, anything is possible. However, the Harry Potter novel doesn't fit on it.
Will the photo background be painted?
There are some styles where you can keep the original background. There are others where you can't. Feel free to see which style you like best.
Digital Download
How do I get the download?
After ordering, you will receive an email with a link to WeTransfer within 1-2 days. You can then download a painting from there. We use WeTransfer because your painting is very large and cannot be sent by email.
Can I still have the painting printed afterwards?
This is easily possible. With the download email you will receive a link where you can enter your order number and the product you want to print. Don't worry, you pay the same price as for all our prints, even if you have your personal painting printed by us later.
Payment methods and invoice
Which payment methods are accepted?
We accept all major credit cards, PayPal, ApplePay and Klarna.
How do I receive an invoice?
You will automatically receive your invoice with VAT by email. If this doesn't work, send us an email with your order number to info@urbanwallart.de
What is PayPal Buyer Protection?
PayPal buyer protection offers security: If an item does not arrive or differs significantly from the description, PayPal will refund the purchase price and shipping costs. More information at: https://www.paypal.com/de/webapps/mpp/paypal-safety-and-security
Can I only pay once I have received the picture?
With Klarna you can easily postpone the payment until later.
How can I be sure of receiving the artwork if I pay in advance?
Satisfied customers are extremely important to us. If you are still unsure, you can pay with PayPal buyer protection.
Order, deliver and return
How much are the shipping costs?
We stand for clear and simple prices. That's why you don't pay any additional shipping costs at Urban Wall Art.
Can I cancel my order?
In some cases we can do this without any problems. Please send us an email to info@urbanwallart.de. We will take care of your request immediately and let you know whether it worked.
Why can I choose different image sizes when downloading digitally?
The choice of image size is absolutely irrelevant for digital download. Simply enter the smallest size. Any other size specification will work just as well.
Can I have my digital download printed at a later date?
This is easily possible. With the download email you will receive a link where you can enter your order number and the product you want to print. Don't worry, you pay the same price as for all our prints, even if you have your personal painting printed by us later.
Which countries do you ship your artwork to?
We print our artwork exclusively in Germany and ship it to your delivery and billing address in Germany.
Can I change my order later?
Changes are possible for personalized paintings as long as the artwork has not yet been printed. Unfortunately, changes to our classic artworks are no longer possible after the order has been placed.
What picture sizes can I order?
We offer the following sizes: 30 x 40 cm, 45 x 60 cm, 60 x 80 cm and 70 x 100 cm, or as a digital download in a very high resolution. You can select the size when ordering.
What types of prints can I order?
With us you can get all pictures as canvas, as poster or as poster with a black metal frame.
How is the artwork shipped?
Each work of art is carefully packaged. We usually ship via DHL or DPD. You will automatically receive a tracking number from us by email as soon as your work of art is shipped. Alternatively, you can enter your order number and email address under shipment tracking and see where your package is.