General terms and conditions of business
of the online shop www.UrbanWallArt.de
As of 01.10.2023
1. General
All services provided by the online shop for the customer are carried out exclusively on the basis of the following general terms and conditions. Deviating regulations only apply if they have been individually agreed between the online shop and the customer.
2. Conclusion of contract
2.1 The offers of the online shop on the Internet represent a non-binding invitation to the customer to order goods in the online shop.
2.2 By ordering the desired goods by pressing the order button, the customer makes a binding offer to conclude a purchase contract.
2.3 The online shop will confirm receipt of the order immediately, at the latest 2 days after receipt of the order. The order confirmation and the receipt of an order by telephone do not constitute legal acceptance on our part. We only accept the offer when we send the goods to you. You will receive a written shipping confirmation by email within 7 days in Germany and within 14 days in the EU. However, the customer is bound to his offer for a maximum of 28 days.
2.4 The subject of the contract is the goods ordered by the customer. The description of the offer applies with regard to the quality, and Section 434 Paragraph 1 Sentence 3 of the German Civil Code applies in all other respects.
3. Cancellation policy
Right of withdrawal
The right of cancellation and return for distance selling contracts pursuant to Section 312 g Paragraph 1 of the German Civil Code is excluded according to Section 312 g Paragraph 2 No. 1 of the German Civil Code if the goods are manufactured and cut to size according to the customer's specifications. For this reason, all individually manufactured products of this type are excluded from the right of return.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial shipment or the last item. To exercise your right of withdrawal, you must write to us
Urban Wall Art UG
Dr. Werner Kremer
Mülheimer Str. 15
53604 Bad Honnef
Phone: 02224 90 15 155
Email: info@urbanwallart.de
You can also electronically fill out and submit the sample cancellation form or another clear statement on our website www.urbanwallart.de. If you make use of this option, we will immediately send you a confirmation of receipt of such a cancellation (e.g. by email).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund .
We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
The return address is:
Urban Wall Art UG
Dr. Werner Kremer
Mülheimer Str. 15
53604 Bad Honnef
You will bear the direct cost of returning the goods.
Already used or processed items (e.g. strung on the frame by the customer himself) cannot be exchanged.
4. Delivery
4.1 All items will be delivered immediately, provided they are available from stock.
Delivery takes place both within Germany and to EU countries.
4.2 The delivery time within Germany is a maximum of 12 working days, unless otherwise stated in the offer. Delivery will therefore take place within 12 working days at the latest (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring bank (in the case of advance payment) or after the contract has been concluded (in the case of cash on delivery or purchase on account).
For deliveries abroad, the delivery time is a maximum of 14 working days, unless otherwise stated in the offer. Delivery will therefore take place within 14 working days at the latest (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring bank (in the case of advance payment) or after the contract has been concluded (in the case of cash on delivery or purchase on account).
4.3 If an item is not available at short notice, we will inform you by email about the expected delivery time, provided we have an address from you.
Your legal rights remain unaffected.
5. Packaging and shipping costs
5.1 We offer the following shipping methods: Standard shipping in Germany and the EU.
5.2 For delivery within Germany and the EU and packaging costs, we charge the shipping price specified in the offer. The shipping costs are shown and communicated separately for each order.
5.3 For orders with an order value of more than EUR 99.00, shipping is free within Germany and the EU.
6. Payment, retention of title
6.1 All prices quoted are gross prices in euros, which include the statutory VAT of currently 19%. The prices valid on the day of the order apply.
6.2 For deliveries within Germany, the following payment methods are possible:
by credit card,
The payment will be debited immediately after the goods have been dispatched; the following credit cards are accepted: Mastercard, Visacard.
by prepayment,
The customer is obliged to pay the purchase price by transferring it to our account.
If you pay in advance, you will receive an email from us with the exact invoice details. Please be sure to enter your email address and telephone number in the order form so that we can contact you. When making your transfer, please state your name, invoice number and order number as the purpose so that we can assign your payment to the order.
For deliveries abroad, payment is made by credit card (Mastercard or Visacard).
6.3 The delivered goods remain our property until full payment has been made (retention of title according to §§158, 449 BGB). The customer must inform us immediately of any enforcement measures taken by third parties against the reserved goods and hand over the documents necessary for intervention; this also applies to impairments of any other kind. Irrespective of this, the customer must inform the third parties in advance of the rights they have to the goods.
7. Warranty
If the subsequent performance is carried out by means of a replacement delivery, the customer is obliged to return the goods initially delivered to us within 14 days at our expense. The return of the defective goods must be carried out in accordance with the statutory provisions. We reserve the right to claim damages under the statutory conditions.
8. Liability for defects
Information on liability for defects: The statutory liability for defects applies
9. Data protection
Our privacy policy is available at https://www.urbanwallart.de/pages/datenschutz .
10. Copyright
The content and works on these pages created by the site operators are subject to German copyright law. Duplication, processing, distribution and any type of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are not permitted. Insofar as the content on this page was not created by the operator, the copyrights of third parties are observed. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, we ask you to notify us accordingly. If we become aware of any infringements, we will remove such content immediately.
11. Brands
The names, logos and lettering displayed on our website may not be published or used in any other way or form without our prior written consent.
12. Miscellaneous
The EU Commission has set up a platform (the so-called OS platform) to resolve disputes in online trade between consumers and traders. You can access this platform and further information at the following link: http://ec.europa.eu/consumers/odr
We do not participate in dispute resolution proceedings before a consumer arbitration board.
13. Content and links on our pages
13.1 The contents of our pages have been created with the greatest care. However, we cannot accept any liability for the accuracy, completeness and timeliness of the contents. As a service provider, we are liable for own contents of these pages in accordance with Section 7 Paragraph 1 German Telemedia Act (TMG). However, according to Sections 8 to 10 German Telemedia Act (TMG), as a service provider we are not obligated to monitor submitted or stored information or to search for evidences that indicate illegal activities. Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. If we become aware of such violations of law, we will remove this content immediately.
Our offer contains links to external third-party websites over whose contents we have no influence.
We cannot therefore accept any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages.
The linked pages were checked for possible legal violations at the time of linking. Illegal content was not apparent at the time of linking. However, permanent monitoring of the content of the linked pages is not reasonable without concrete evidence of a legal violation. If we become aware of any legal violations, we will remove such links immediately.
14. Final provisions
The UN Convention on Contracts for the International Sale of Goods is excluded; German law applies. By placing an order, you accept the general terms and conditions of the online shop.
If the customer does not have a general place of jurisdiction in Germany or in another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract is our place of business.
We reserve the right to change the terms and conditions at any time and without giving reasons. The customer will be informed of any changes. If the terms and conditions are changed, the customer's renewed consent is required.