General terms and conditions of business

of the online shop

As of October 1st, 2023

  1. General

All services provided to the customer by the online shop are carried out exclusively on the basis of the following general terms and conditions. Deviating regulations only apply if they have been individually agreed between the online shop and the customer.

  1. Conclusion of contract

2.1 The online shop's offers on the Internet represent a non-binding invitation to the customer to order goods in the online shop.

2.2 By ordering the desired goods by clicking the order button, the customer is making a binding offer to conclude a purchase contract.

2.3 The online shop confirms receipt of the order immediately, no later than 2 days after receipt of the order. The order confirmation and the acceptance of an order by telephone do not constitute a legal acceptance on our part. We only accept the offer when we bring the goods to you for dispatch. You will receive a written shipping confirmation by email within 7 days in Germany and within 14 days in the EU. However, the customer is bound to his offer for a maximum of 28 days.

2.4 The subject of the contract is the goods ordered by the customer. With regard to the quality, the offer description applies, otherwise Section 434 Paragraph 1 Sentence 3 BGB applies.

  1. Right of withdrawal

Right of withdrawal

The right of cancellation and return for distance selling contracts in accordance with Section 312 g Paragraph 1 BGB is excluded according to Section 312 g Paragraph 2 No. 1 BGB if the goods are manufactured and cut according to the customer's specifications. For this reason, all individually manufactured products of this type are excluded from the right of return.

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last item. To exercise your right of withdrawal, you must write to us

Urban Wall Art UG
Dr. Werner Kremer
Mülheimer Str. 15
53604 Bad Honnef

Tel.: 02224 90 15 155

You can also fill out and submit the sample cancellation form or another clear declaration electronically on our website If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; Under no circumstances will you be charged any fees for this repayment .

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

The return address is:

Urban Wall Art UG
Dr. Werner Kremer
Mülheimer Str. 15
53604 Bad Honnef

You bear the direct costs of returning the goods.

Items that have already been used or processed (e.g. fitted to the frame by the customer themselves) cannot be exchanged.

  1. Delivery

4.1 All items will be delivered immediately if available from stock.

Delivery takes place both within Germany and to EU countries.

4.2 The delivery time within Germany is a maximum of 12 working days, unless otherwise stated in the offer. Delivery will therefore take place no later than 12 working days (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring credit institution (for advance payment) or after the contract has been concluded (for cash on delivery or purchase on account).

For deliveries abroad, the delivery time is a maximum of 14 working days, unless otherwise stated in the offer. Delivery will therefore take place at the latest within 14 working days (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring credit institution (for advance payment) or after conclusion of the contract (for cash on delivery or purchase on account).

4.3 If an item is not available at short notice, we will inform you by email about the expected delivery time, provided we have your address.

Your statutory rights are unaffected.

  1. Packaging and shipping costs

5.1 We offer the following shipping methods: Standard shipping in Germany and EU.

5.2 For delivery within Germany and the EU and packaging costs, we charge the shipping price specified in the offer. The shipping costs are shown and communicated separately for each order.

5.3 For orders with an order value over EUR 99.00, we deliver free of charge within Germany and the EU.

  1. Payment, retention of title

6.1 All prices stated are gross prices in euros, which include the statutory VAT of currently 19%. Prices are valid on the day orders are submitted.

6.2 For delivery within Germany, the following payment methods are possible:

via credit card,

Debit takes place immediately after the goods have been dispatched; The following credit cards are permitted: Mastercard, Visacard.

by advance payment,

The customer is obliged to pay the purchase price by transfer to our account.

If you pay in advance, you will receive an email from us with the exact invoice details. Please be sure to enter your email address and telephone number in the order form so that we can contact you. When making your transfer, please state your name and invoice number as the intended purpose. and the order number. so that we can assign your incoming payment to the order.

For deliveries abroad, payment is made by credit card (Mastercard or Visacard).

6.3 The delivered goods remain our property until full payment has been made (retention of title according to §§158, 449 BGB). The customer must inform us immediately about third-party enforcement measures against the reserved goods and hand over the documents necessary for an intervention; This also applies to impairments of any other kind. Regardless of this, the customer must inform third parties in advance of the existing rights to the goods.

  1. Warranty

If subsequent fulfillment is carried out by means of a replacement delivery, the purchaser is obliged to return the goods that were first delivered to us within 14 days at our expense. The defective goods must be returned in accordance with legal regulations. We reserve the right to claim damages under the legally regulated conditions.

  1. Liability for defects

Information on liability for defects: Statutory liability for defects applies

  1. data protection

Our data protection declaration is available at .

  1. copyright

The content and works on these pages created by the site operators are subject to German copyright law. Reproduction, processing, distribution and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are not permitted. If the content on this site was not created by the operator, the copyrights of third parties are respected. In particular contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, we ask that you notify us accordingly. If we become aware of any legal violations, we will immediately remove such content.

  1. Brands

The names, logos and lettering displayed on our website may not be published or used in any other way or form without our prior written consent.

  1. Miscellaneous

The EU Commission has set up a platform (the so-called OS platform) to resolve disputes in online trading between consumers and retailers. You can access this platform and further information at the following link:

We do not take part in a dispute resolution procedure before a consumer arbitration board.

13. Content and links on our pages

13.1 The contents of our pages were created with the greatest care. However, we cannot guarantee that the content is correct, complete or up-to-date. As a service provider, we are responsible for our own content on these pages in accordance with general laws in accordance with Section 7 Paragraph 1 TMG. However, according to Sections 8 to 10 TMG, as a service provider we are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general law remain unaffected. However, liability in this regard is only possible from the time of knowledge of a specific legal violation. If we become aware of any corresponding legal violations, we will immediately remove this content.

Our offer contains links to external third-party websites over whose content we have no influence.

We cannot therefore assume any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages.

The linked pages were checked for possible legal violations at the time of linking. Illegal content was not apparent at the time of linking. However, permanent control of the content of the linked pages is unreasonable without concrete evidence of a legal violation. If we become aware of any legal violations, we will immediately remove such links.

  1. Final provisions

The validity of the UN Convention on Contracts for the International Sale of Goods is excluded; German law applies. With an order, the general terms and conditions of the online shop are accepted.

If the customer does not have a general place of jurisdiction in Germany or another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract is our place of business.

We reserve the right to change the terms and conditions at any time and without giving reasons. The customer will be made aware of a change. In the event of changes to the terms and conditions, the customer's renewed consent is required.