Right of withdrawal

Written return policy and cancellation policy

The right of cancellation and return for distance selling contracts in accordance with Section 312 g Paragraph 1 BGB is excluded according to Section 312 g Paragraph 2 No. 1 BGB if the goods are manufactured and cut according to the customer's specifications. For this reason, all individually manufactured products of this type are excluded from the right of return.

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last item. To exercise your right of withdrawal, you must write to us

Urban Wall Art UG
Dr. Werner Kremer
Mülheimer Str. 15
53604 Bad Honnef

Tel.: 02224 90 15 155
Email: info@urbanwallart.de

You can also fill out and submit the sample cancellation form or another clear declaration electronically on our website www.urbanwallart.de. If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; Under no circumstances will you be charged any fees for this repayment .

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

The return address is:

Urban Wall Art UG
Dr. Werner Kremer
Mülheimer Str. 15
53604 Bad Honnef

You bear the direct costs of returning the goods.

Items that have already been used or processed (e.g. fitted to the frame by the customer themselves) cannot be exchanged.